Crownpokies Data Protection and Privacy

What Information We Collect

When you register at Crownpokies Casino, we collect the details needed to open and run your account safely. This information falls into a few clear categories, each tied to a specific stage of your relationship with us.

• Registration data: email address and password, or your Google account details, plus your chosen account currency
• Verification data: a photo ID, proof of address and proof of the payment method used, requested before a withdrawal is processed
• Account activity: your multi-currency wallet balances, CompPoints balance and VIP progress, and your favourite and recently played games
• Communication data: messages exchanged through live chat or email support, kept to resolve your query and any follow-up

We only request the documents and details listed above, and only at the point where they are genuinely needed, such as confirming your email at sign-up or verifying identity before a withdrawal.

How We Protect Your Data

We apply SSL encryption on every page of the site, which means the connection between your device and our servers is encrypted whenever you browse, deposit, play or withdraw. This covers the account pages, the cashier and the game lobby alike.

Verification and Account Security

Before processing a withdrawal, we ask for a photo ID, proof of address and proof of the payment method you used. This step confirms that the account belongs to you and that funds are returned to the correct person and payment channel, rather than being an open-ended data request.

Access to your account itself starts with the credentials you set during signing in: your email and password, or a linked Google account. Keeping these details private and recovering them through the proper channel if forgotten is the first line of protection for your personal data on our side.

Data Categories and Their Purpose

The table below sets out the main types of data we handle at Crownpokies Casino and the specific reason each one is collected.

Each category serves a defined purpose connected to account access, verification or your balance, with nothing collected beyond what these functions require.

Your Rights and Responsible Gaming Controls

Alongside how your data is used, we give you direct control over your account activity. You can set daily, weekly or monthly deposit limits, loss limits and wager limits at any time, adjusting how much you play with on your own terms.

If you need a longer pause, a cooling-off period from 1 week to 6 months is available, and self-exclusion can be set for 6 months, 9 months, 1 year or indefinitely. We also point players toward Gambling Therapy support alongside these account-level tools. These settings sit in the same account area where your personal and verification data is stored, so managing your limits and reviewing what information we hold happen in one place.

If you have a question about how your data is handled or want to raise a concern, our support team is reachable through live chat and email, available 24/7 in English with a translator for 22 further languages including German and Italian. Any dispute that isn't resolved through support can also be taken further through our complaints process.